Technical Analyst

Ref#: 17757

Function: Technical Support

Location: Philippines, Makati City

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

JOB SUMMARY
Their focus will be supporting the ECM (Enterprise Content Management) suite of products within complex customer environments, while suggesting techniques and tools for application development.

You are great at:

• Representing OpenText acting as first point of contact for all technical inquiries regarding Vista Plus and its integration into external environments.
• Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys, phone based activities, and schedule adherence.
• Show an understanding of the customer environment and product enabling resolution of complex technical issues and providing alternative support options which may not be related to OpenText products directly.
• Act as a key point of contact for customer follow up and incident management, while maintaining ITSM with updates and resolution.
• Collaborating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and customer suggestions.

What it takes:

• At least 3 years previous experience working within a technical support environment.
• Solid foundation working with Linux/Unix, and scripting. (i.e. RHEL)
• Solid foundation working with Windows Servers (i.e. 2008 / 2012)
• Knowledge of Web Servers and HTML (ie. Tomcat or MS IIS)
• Experience working with relational DBMS, preferably MySQL, MS SQL Server and Oracle.
• Solaris certification would be an asset.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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