Senior Manager, Professional Services (System Integration Group)

Ref#: 15104

Function: Cloud Services

Location: Philippines, Makati City

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ENABLING THE DIGITAL WORLD

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.


The Opportunity:

The Senior Manager is responsible for managing / overseeing the entire SC Global Integration team. Ensure timely delivery, within budget and with high quality of service. Should be able to plan, organize, lead, control and continuous improvement required for the efficient and effective operations of the entire Global Integration organization that will ultimately contribute to the overall success of the company.

You are great at:

  • Establishes strategic goals; choosing a course of action; defining objectives; evaluating outcomes.
  • Accomplishes staff results by communicating job expectation; planning, monitoring, and appraising job results; coaching, mentoring, and disciplining employees; developing, coordinating, and enforcing systems, policies, and procedures.
  • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment developing personal growth opportunities.
  • Accomplishes resource management by forecasting demand and capacity; analyzing variances and initiating corrective actions.
  • Maintains quality service by enforcing quality and organization standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements.
  • Maintains organization’s effectiveness and efficiency by defining, delivering and supporting strategic plans tracked using Balance Scorecard in a monthly basis.
  • Actively monitor Change Management related activities
  • Conduct team monthly team meetings to provide business/organization/team updates and directions.
  • Actively work with the Account Delivery Lead/ Practice Lead in formulating action and improvement plans.
  • Monitor deliverables of the team members and ensure that key items are tracked through to completion.
  • Be available to receive escalations and participate in resolution activities as needed.
  • Monitor throughput of each team member and identify potential roadblocks preventing the individual from meeting the target.
  • Understand demand and supply patterns and proactively assess team level requirements to ensure highest utilization possible.
  • Ensure visibility and awareness on project timeline deliverables of team members.
  • Represents Solution team in inter-organization collaboration meetings.

What it takes:


  • Educational Requirement:  Computer Science or Information Technology degree and equivalent
  • At least of 8 to 10 year experience as Project/Technical/Operations Manager
  • Strong background and work experience in Supply Chain and Electronic Data Interchange standards
  • Solid interpersonal skills and collaborative management style
  • Excellent communication skills both verbal and written
  • Strong troubleshooting and investigative skills
  • Ability to plan, execute, monitor and control project activities
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives
  • Strong attention to detail and process,  collaborative and adaptable
  • Ability to simply and clearly articulate technical instructions
  • Ability to challenge and discuss issues of importance to the organization
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • Good time management and Ability to work efficiently under pressure
  • Excels at operating in a fast pace environment
  • Excellent people manager, open to direction and commitment to get the job done
  • High comfort level working in a diverse environment
  • Project Management skills is a plus
  • Open to Night Shift work schedules
  • Able to perform any other work assigned.


At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com

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