Sales Support Specialist

Ref#: 15878

Function: Finance

Location: Philippines, Makati City

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity: 
The opportunity to work with Open Text for a fixed-term of 11 months. Reporting to the Supervisor, Shared Services – Software Revenue, the Shared Services Administrator is focused on providing administrative support to OpenText’s sales organization. Working with Account Executives (AEs) and a variety of other internal departments, the incumbent is responsible for managing the order processing and billing of software revenue deals

You are great at:
  • Provide guidance to Account Executives on business processes, procedures, and systems
  • Review customer/partner legal agreements to understand operational requirements
  • Validate customer purchase orders for completeness and consistency
  • Process orders and conduct invoicing, ensuring accuracy and lead time expectations are met
  • Troubleshoot and resolve order management and billing issues
  • Comply with the organization’s legal and financial policies, and other internal controls
  • Process Credit & Rebills
  • Provide status updates
  • Manage customer inquiries
  • Assist with other administrative duties as required

What it takes: 

  • Open to work on a fixed-term employment basis
  • Detail and results-oriented, with an ability to work both quickly and accurately
  • Strong oral and written communication skills; multi-lingual skills an asset
  • Ability to work independently, as well as in a team environment
  • Resilient, and embraces change
  • Willing to share knowledge and skills with others
  • Strong computer literacy; knowledge of MS Office products (Word, Excel, Outlook), MS Great Plains, ChangePoint, SAP, and SalesForce an asset
  • University/college education in relevant discipline
  • 2-3 years of related experience in a similar environment

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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