OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity:
As a Customer Management at Open Text, you are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change. You are great at:
- Developing and maintaining post-sales relationships with named customer accounts critical to the company in terms of recurring base revenue and future growth.
- Managing, servicing and up-selling to customer key accounts
- Operating under minimal supervision with latitude for independent judgment
- Reporting directly to the Manager of Customer Management
- Performing Sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives
- Up-selling products/services over the phone
- Handling customer escalations
- Accomplishing forecasts on assigned accounts
- Providing accurate business reports in a timely manner.
- Remaining knowledgeable of the company’s products/services to facilitate sales efforts
- Maintaining regular contact with customers as required