Order Administration Specialist (Day Shift)

Ref#: 15043

Function: Cloud Services

Location: Philippines, Makati City

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ENABLING THE DIGITAL WORLD 

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world. 

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality. 

The Opportunity: 
The Order Administrator is the central recipient for all Open Text products requests ready for fulfillment.  

You are great at:
  •  Receive and review requests for completeness and accuracy. 
  • Generate license keys using various systems, set up electronic deliveries, set-up customer accounts for access to download software 
  • Process and retrieve orders from Great Plains, ITSM and e-mail 
  • Verify and enter shipping and license information into various systems
  • Generate product licenses and keys using various license key generation utilities 
  • Forward packing slips requiring outside fulfillment to the respective brand contact 
  • Set-up customer account for electronic deliveries 
  • Research and resolve issues with orders and license keys 
  • Assist global Support and sales staff with issues concerning orders 
  • Assist global customers with issues concerning orders 
  • Research and provide information for various audits 
  • May be required to attend various meeting and give presentations 
  • Assist on projects relating to Order Administration 
  • Help to manage and assist on projects relating to Order Administration 
  • Help in training of Order Administrators as required

What it takes: 

  • Core hours: 4:00AM to 1:00PM (Manila hours)
  • Experience with some Information Systems with an aptitude for learning new software quickly
  • Experience preferred in the following: ITSM, SAP, Great Plains, Microsoft Office, Internet Explorer, DOS, Command Prompt, Remote Desktop
  • Strong interpersonal and communication skills
  • Attention to detail is a must
  • Must be able to balance multiple tasks in a fast-paced environment
  • Able to adjust priorities to meet changing needs
  • Must be able to work independently
  • College diploma
  • 1-4 years of relevant experience
  • The ability to understand and work in multiple computer systems is a plus
  • Attention to detail
  • Strong written and verbal communication skills
  • Strong customer support skills
  • Strong organization skills

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email accommodationrequests@opentext.com 

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