IT Technical Solutions Enabler

Ref#: 15472

Function: Cloud Services

Location: Philippines, Makati City

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:

The IT Technical Solutions Enabler’s role is to enable new GXS customers purchased service. Includes setting up trading relationship with their global partners. Answers incoming calls and emails promptly in accordance with established call/email -handling procedures to gather customer and TP information. Provides concise, quality customer service in a professional and courteous manner for client projects. Performs related work as required and works on special projects, as requested.  Interacts with fellow team members to enhance project performance. Provide first line support for end users through effective troubleshooting and problem-solving.  Transfers customers to other internal departments where appropriate. Identifies the need to escalate specific issues and follow through where necessary. Proactively keeps up to date on new procedures.

You are great at:

  • Deliver day to day implementation requests from GXS customers and its Trading Partners
  • Provides support to basic connectivity setups and Trading Partner/Client concerns.
  • After office hours, weekend and holiday availability when required.

What it takes:

  • Educational Requirement:  Computer Science or Information Technology degree or equivalent experience
  • Fresh Grads are welcome, call center experience is an advantage
  • Strong written and spoken English language
  • Basic network communication protocol is required (e.g. FTP)
  • Knowledgeable in internet communication protocols
  • Basic PC skills
  • Familiar with different software installation procedures, troubleshooting PC or network connectivity
  • Behavior Characteristics: Strong attention to detail and process,  collaborative and adaptable
  • Fast learner

At OpenText we understand and value diversity in our employees are proud to be an Equal Opportunity Employer

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