ENABLING THE DIGITAL WORLD
OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.
We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.
The role of the DMS is to serve a as a customer advocate in Manila. This includes collaborating with cross-functional teams to make sure client requests are delivered on a timely manner and issues are resolved accordingly.
You are great at:
Work with the Mapping & Integration teams to make sure MAC work requests are delivered based on the target SLA
Coordinate with the Delivery Managers, customers and/or delivery teams to negotiate for delivery dates if initial target cannot be met
Continuously monitor and provide status reports on the work items
Monitor customer tickets and help Delivery Managers drive ticket to closure by working with the Production Support teams and the customer.
The production support team will remain as the owner of the tickets.
Provide reports on ticket status
Work with clients whenever there are bad input data issues to avoid re-occurrence
Coordinate with cross –functional teams on bringing up quality and process issues and work with them to come up with recommended changes
Attends client meetings, when required, to give status updates on the requests and issues.
What it takes:
Educational Requirement: A graduate of any four year course, preferably with Computer Science degree or equivalent experience
Min. requirement: 4-6 year experience in Customer Relationship Management
Has previous experience in account ownership
Excellent oral and written communication
Can work with minimal supervision
Self-motivated and can work under a set of delivery managers
Ability to handle multiple projects
Ability to organize tasks based on priority
Has good attention to details and follow up
Has good interpersonal skills
Can take ownership of an account and be accountable for the over-all performance for the project
Willing to work either ASPAC, EMEA or US hours, depending on the requirement
Experience in handling small delivery projects; Preferably with EDI/B2B/E-commerce experience
At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation at any time during the recruitment process please email firstname.lastname@example.org