Collections Specialist (Night shift)

Ref#: 14991

Function: Finance

Location: Philippines, Makati City

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OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

The Opportunity:

Communicate with debtors by tele­phone and writ­ten cor­re­spon­dence to attempt to bring resolution to unpaid accounts.
Provide efficient, precise and in depth account updates after every communication with a client.

You are great at:

•Develop and maintain customer account relationships.
•Be able to com­mu­ni­cate with debtors in a clear and pro­fes­sional man­ner on the tele­phone to assist them in find­ing solu­tions to resolve delin­quent accounts.
•Perform timely collection of accounts while maintaining excellent customer relationships.
•Coordinate sales in the resolution of billing disputes.
•Follow-up on open issues with customers, including researching and resolving past due invoices for payment, eliminating unapplied cash and maintaining promised check list.
•Alert management to collection issues.        
•Input adjustments to customer accounts and maintain back-ups. Perform other tasks as needed.


What it takes:

•Should be a 4-year Bachelor’s Degree Graduate in Accounting or any Business Course (Required)
•Minimum of 2 years relevant working experience: Call Center e.g. Collections, Sales, Customer Service
•Enjoy work­ing in a fast-paced, multi-task envi­ron­ment that is focused on exceed­ing both GXS and our clients’ goals.
•Have a solid recent work his­tory. Col­lec­tions, Call Cen­ter, or Sales back­grounds are a plus.
•Proficient in using Microsoft Office Applications.
•Needs to be a strong Team Player.
•Must be willing to work US/Canada Time shifts and to work in Makati.

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email

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