Collections Associate

Ref#: 16614

Function: Finance

Location: Philippines, Makati City

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Job summary:

Communicate with debtors by telephone and written correspondence to attempt to bring res­o­lu­tion to unpaid accounts.Provide efficient, precise and in depth account updates after every communication with a client.Be able to com­mu­ni­cate with debtors in a clear and pro­fes­sional man­ner on the tele­phone to assist them in find­ing solu­tions to resolve delin­quent accounts.

KEY PERFORMANCE AREAS/ KEY RESULT AREAS

- Develop and maintain customer account relationships.
- Perform timely collection of accounts while maintaining excellent customer relationships.
- Coordinate sales in the resolution of billing disputes.
- Follow-up on open issues with customers, including researching and resolving past due invoices for payment, eliminating unapplied cash and maintaining promised check list.
- Alert management to collection issues.        
- Input adjustments to customer accounts and maintain back-ups. Perform other tasks as needed.


You are great at:

What it takes:

- Bachelor’s Degree in Accounting or any Business Course (Required)
- Have a solid recent work his­tory. Collections, Call Center, or Sales back­grounds are a plus.
- Must be willing to work US/Canada Time shifts and to work in Makati.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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