Associate Product Support Specialist

Ref#: 18299

Function: Technical Support

Location: Philippines, Makati City

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

Serves as the customer contact for questions on usage, functionality and problems encountered with OPENTEXT products and services.

You are great at:

• Responsible for providing technical support to Opentext customers via email/phone and/or electronic format for various OpenText Software.
• The Support Engineer must be able to effectively communicate technical solution to a customer who may or may not be Electronic Data Interchange (EDI) savvy and professionally handle high volumes of customer inquiries.
• Display end to end case ownership, from the time the problem is reported until the resolution is delivered to the customer.
• Effectively own and/or coordinate service requests, for issues outside their scope, with other teams until closure.

What it takes:

• Experience in remote troubleshooting, phone support, email support and live chat.
• Must have working experience with Windows and UNIX/Linux Operating Systems.
• SQL experience required.
• Understanding of EDI processes; EDI knowledge preferred
• Role requires 1-3 years working exp; fresh grads may apply given they had a solid IT internship program.
• Candidate must be willing to work in rotating shifts, weekend and holiday work schedule.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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