Senior Technical Consultant

Ref#: 14636

Function: Consulting

Location: United Kingdom, London

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Open Text Professional Services team is comprised of more than 3,000 consultants who act as trusted advisors, managing long-lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world. As an Open Text consultant, you will work in a fast-paced, dynamic environment and you will be recognised as a subject matter expert within the Enterprise Information Management space. You will be supported with training on our solutions, the ability to receive relevant certifications and opportunities for advancement. Our experts also frequently have the opportunity to take part in international assignments. From supporting your customer with the implementation of systems and optimization of our products, to conducting workshops on best practices, you will be travelling to different sites and there are never two days that look exactly the same.

OpenText Discovery builds the world’s most advanced technology to help legal and compliance teams discover what matters across massive volumes of enterprise data. Using unstructured data analytics, machine learning, and interactive visualizations, our platforms provide fast access to key documents, contract terms, personnel with expertise, and critical early insights—for litigation, investigations, due diligence, compliance, and more. We operate at the cutting edge of machine learning innovations for some of the world’s most critical professions. From financial traders working in billion dollar derivatives to lawyers working on “bet the company” cases, we connect these professionals with the key data needed to make intelligent decisions. 

The Opportunity:

The role we have is for a Technical Consultant to join our Recommind team in our London office. As a member of the global Professional Services Group you will work directly with UK-based and international customers, leading implementations of Recommind’s Decisiv Search solution. The role requires a blend of strong technical skills and excellent business acumen and would suit a seasoned technical consultant or someone wanting to move from a purely s/w development role into one that is more client facing, but still highly technical.

It’s important you are comfortable interacting with both business and technical team members, utilising consulting and hands-on development skill sets and can demonstrate good project management skills. 

You are great at:

  • Working directly with clients to translate their business requirements into coherent and pragmatic technical requirements definitions
  • Provide trusted knowledge and guidance to both clients and internal teams
  • Design, document and implement agreed solutions
  • Use project management and business judgement skills on a daily basis to ensure risks are managed and client satisfaction achieved
  • Feed into our continual product improvement process by working closely with Product
  • Management, Engineering and Support to present new ideas, client feedback and identify software issues
  • Assisting the Sales team by the provision of technical expertise in pre-sales scenarios

What it takes:

  • The confidence, communication and interpersonal skills to guide customers, from technical personnel to C-level executives 
  • Strong troubleshooting/problem solving skills 
  • Able to maintain focus on multiple projects simultaneously 
  • Able to travel occasionally in the UK & internationally, if required
  • Software development background
  • Solid knowledge of Java, RMI, HTTP, Tomcat
  • Writing and analysing complex SQL queries
  • Web UI design - XML, XSLT, XSD HTML, DHTML, CSS, JavaScript, JQuery
  • Knowledge of Windows systems and architectures, including SharePoint, Active Directory, IIS, Exchange, Outlook

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