Director, Perceptiv Service Operations


Function: Consulting

Location: United Kingdom, London

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OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

OpenText Discovery builds the world’s most advanced technology to help legal and compliance teams discover what matters across massive volumes of enterprise data. Using unstructured data analytics, machine learning, and interactive visualizations, our platforms provide fast access to key documents, contract terms, personnel with expertise, and critical early insights for litigation, investigations, due diligence, compliance, and more. We operate at the cutting edge of machine learning innovations for some of the world’s most critical professions. From financial traders working in billion dollar derivatives to lawyers working on “bet the company” cases, we connect these professionals with the key data needed to make intelligent decisions.

The Opportunity: 
We are seeking a high-energy, team oriented professional with Banking Legal Ops/Review leadership experience to join OpenText Discovery as a Director, Perceptiv Service Operations in our Perceptiv OnDemand operations team. This position will be responsible for managing clients related to the Perceptiv Contract Analysis online document hosting and analytics product and contract processing and hosting solutions. The Director position will be responsible for providing day-to-day and strategic leadership over the Perceptiv Operations teams in the U.K., U.S., and India. 

As part of this leadership, and as a direct member of the Perceptiv leadership team, the Director will be charged with driving immediate process improvements, workflow coordination, quality assurance controls, and management to several other key performance indicators, to be determine with management.

You are great at:
  • Managing large and complex teams in a Software or Banking environment.
  • Documenting requirements of all projects and assuring client review and approval
  • Tracking engagement schedules, ensuring proper quality assurance, and managing changes in scope
  • Leading client meetings to review project requirements, updates, and project overview
  • Preparing regular billing and forecasting reports for each client and SOW
  • Working collaboratively with Operations and Sales Teams to ensure project success.

What it takes:

  • Proven experience as Director of Legal Operations in the Banking Sector or equivalent position;
  • Excellent organizational and leadership abilities;
  • Outstanding communication and people skills;
  • Knowledge of Banking Legal Operations derivatives industry’s legal rules and guidelines;
  • In depth knowledge of diverse business functions and principles, (e.g. derivatives legal operations, finance, forecasting, billing and customer service etc.);
  • Working knowledge of data analysis and performance/operation metrics;
  • BS/BA in business administration or relevant field; MS/MA will be a plus;
  • Experience establishing KPIs and managing a team to achieve success.

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