Technical Writer

Ref#: 13458

Function: Engineering

Location: US, MD, Gaithersburg

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ENABLING THE DIGITAL WORLD

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.


The Opportunity:

Our passion is our users. We strive to give them the tools they need to use our software to solve their problems and increase engagement with their own customers. We help develop high-quality software solutions, increase customer satisfaction, and contribute to the overall success of the company.

Day-to-day, you’ll work as an integrated member of a development team to plan the documentation strategy for new features and to analyze our existing content for updates that might be needed. As a customer advocate, you’ll also participate in the planning process and help define and refine product requirements. Ultimately, you’ll create, update, and maintain OpenText Exstream user documentation based on prescribed standards and styles, you’ll work with the team to ensure accuracy, and you’ll help manage regular publication of the documentation. You’ll regularly communicate with developers and subject matter experts (SMEs). To support your growth in the role, you’ll proactively develop and maintain product knowledge of both the Exstream software solutions and the authoring tools used for the documentation. This position requires close interaction with other functional groups within Exstream, and expert knowledge of the software documentation principles, tools, standards, and best practices. The position also requires knowledge of documentation testing and localization, software usability principles and testing, and ability to work within Scrum methodology. Along the way, you’ll have guidance from senior writers.


You Are Great At:

In the course of an enhancement, you’ll evaluate documentation requests and create and track relevant user stories and tasks. The primary goal is to create the required product documentation in multiple formats, on time and in accordance with the departmental Style Guide and processes. You’ll need to ensure that the product documentation has been reviewed, approved, packaged, and archived on time and in accordance with the departmental Style Guide and processes, and you’ll test the accuracy and usability of developed documentation. You’ll work with the team to resolve and implement all documentation change requests in a timely manner.


 

What it takes:

  • 3+ years experience in software or related high-tech industry.
  • Working experience in developing user guides, on-line help and various product and system level documentation.
  • Advanced knowledge of the technical communication principles, tools, standards, and best practices
  • Specific knowledge of MadCap Flare or XML-based authoring systems is particularly helpful
  • Experience working with Scrum methodology
  • Experience creating basic illustrations
  • General knowledge of documentation localization, as well as software usability principles
  • Able to interact constructively with other departments, their management teams, staff, and customers
  • Strong writing, interviewing, research, time management, and organizational skills.
  • Able to learn new concepts, both in the field of documented technology and in the field of technical communications
  • BA or MA (desired fields include Technical Communication, Instructional Design, Engineering, English, Communications, Journalism, Education, or Linguistics)

 

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email accommodationrequests@opentext.com

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