Sr. Technical Writer

Ref#: 17646

Function: Engineering

Location: US, KY, Lexington

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

As a writer, you’ll work as an integrated member of a development team to plan the documentation strategy for new features and to analyze our existing content for updates that might be needed. As a customer advocate, you’ll also participate in the planning process and help define and refine product requirements. Ultimately, you’ll create, update, and maintain OpenText Exstream user documentation based on prescribed standards and styles, you’ll work with the team to ensure accuracy, and you’ll help manage regular publication of the documentation. You’ll regularly communicate with developers and subject matter experts (SMEs). To support your growth in the role, you’ll proactively develop and maintain product knowledge of both the Exstream software solutions and the authoring tools used for the documentation. As an editor, you’ll function as an advocate for the user, reviewing content from other writers for accuracy, completeness, and proper organization and delivery for the user. This position may include mentoring and coaching of other technical writing staff. It also requires close interaction with other functional groups within Exstream, and expert knowledge of the software documentation principles, tools, standards, and best practices. The position also requires knowledge of documentation testing and localization, software usability principles and testing, and ability to work in an agile development environment.

You are great at:

In the course of an enhancement, you’ll evaluate documentation requests and create and track relevant user stories and tasks. The primary goal is to create the required product documentation in multiple formats, on time and in accordance with the departmental Style Guide and processes. You’ll need to ensure that the product documentation has been reviewed, approved, packaged, and archived on time and in accordance with the departmental Style Guide and processes, and you’ll test the accuracy and usability of developed documentation. You’ll work with the team to resolve and implement all documentation change requests in a timely manner.

What it takes:

4+ years experience in software or related high-tech industry. Working experience in developing and/or editing user guides, on-line help and various product and system level documentation. 2+ years of experience in planning and execution of documentation projects.

Advanced knowledge of the technical communication principles, principles of technical editing, tools, standards, and best practices. Specific knowledge of MadCap Flare or XML-based authoring systems is particularly helpful. Experience working with Scrum methodology. Experience creating basic illustrations. General knowledge of documentation localization, as well as software usability principles. Able to interact constructively with other departments, their management teams, staff, and customers. Strong writing, interviewing, research, time management, and organizational skills. Able to learn new concepts, both in the field of documented technology and in the field of technical communications. Mentoring and coaching ability.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act

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