Senior Product Manager

Ref#: 16608

Function: Engineering

Location: India, Hyderabad

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:  This role is responsible for the product strategy, features, functions and design of the Tempo Box and applications of LEAP platform. LEAP is the next generation OpenText Cloud platform. S/he is responsible for on time product delivery while ensuring that overarching product goals are met, including documentation and setup logistics such as release engineering. Emphasis is also placed on roll-out activities such as Pre-sales, Global Services, Learning Services, the Support organization, and key partners, in order to produce the repeatable services and business content required to successfully deploy each product/application. S/he is responsible for the delivery of technical training where required to Learning Services, Global Services, and the Support Organization. S/he is will be the main advocate for the products thru Marketing activities and analyst relations by providing domain knowledge.

You are great at:
  • Collect and prioritize product requirements (from customers, competitors, partners, industry analysts, Sales, Business Development, Global Services, Customer Services, R&D and Program Managers).
  • Synthesize and prioritize across customers’ wants and needs, balancing them with company strategy and capabilities to define the product roadmap.
  • Develop and maintain Requirement Specifications and support the iterative development process of achieving these high level goals.
  • Support R&D/ Engineering Managers responsible for technical implementation by providing prioritized roadmap for assigned products and on feature related clarifications through the feature implementation
  • Participate in Triage meetings with Customer Support Teams and prioritize customer issues that R&D needs to address
  • Lead the Product Design function in their efforts to develop customer use cases, personas and scenarios, as well as user interface design.
  • Assist Product Marketing Managers to execute 'go to market' plans including packaging, pricing, collateral events and lead-generation programs.
  • Plan, implement and maintain roadmap strategy and scheduling.
  • Maintain day to day contact with the software development group to refine and revise Product Specifications and implementation details, based on an agile/iterative development process; encouraging the team to innovate within the boundaries of market segments, personas, goals, and problems to solve.
  • Provide input to QA for creation of test plans and certification criteria.
  • Assist the Documentation group in developing released documentation and on-line help.
  • Assist Education Services group in developing a training program to educate customers and Open Text internal audiences on the details of the product/application.
  • Evangelize product/applications at trade shows, webinars and user group meetings.
  • Support Technical Marketing in setting up products and applications demo environments
  • Work with key customers to acquire and respond to product feedback for future product releases, and communicate roadmap details.
  • Understand product competitors and support development of competitive responses for sales and marketing.
  • Manage full product life cycles including 
  • Analyze potential partner relationships for the product.
  • Support the development of relationships with partners around the product functionality-VARs, services vendors, distributors, market influencers
  • Act as a contact point for Customer Services in regards to feature and enhancement requests coming from customers.
  • Perform sales support activities including product demonstrations, proof of concept development, presentations.
  • Serve as Subject Matter Expert (SME) on Services engagements working as part of a project delivery team.
  • Support Sales/Customer Services/Global Services in regards to critical escalations.

What it takes:

  • A minimum of 7+ years’ experience in defining and managing core products or business applications, either through product management or equivalent activities 
  • Strong knowledge in Enterprise Products, especially Cloud based applications in Knowledge and Information Management domain
  • Experience with Mobile, Cloud, Social Networking & associated technologies
  • Vertical Industry background (optional, but advantageous).
  • Practical knowledge of agile/iterative development process (optional, but advantageous).
  • Experience with market development and product design for large customers.
  • Good understanding of product specifications documentation.
  • Able to handle large-scale projects for concurrent initiatives.
  • Knowledge of software development lifecycle process and methodologies.
  • Entrepreneurial and self-motivated, business oriented.
  • Strong leadership skills.
  • Goal driven; plans and manages toward achieving goals, anticipates problems and issues and proactively drives their resolution.
  • Excellent written and verbal communication skills across all levels.
  • Strong customer orientation and comfortable in sales situations.
  • Skilled in presentations and discussions with business and technical staff.
  • Experience in working in an international environment involving multiple development sites on various time zones.
  • Bachelor's degree or equivalent level

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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