IT Infrastructure Engineer

Ref#: 15226

Function: Cloud Services

Location: India, Hyderabad

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:
The Principal Engineer performs duties to produce quality deliverables associated with systems administration. Specifically, this position is responsible for evaluating, planning, and configuring, implementing, controlling, monitoring, maintaining and troubleshooting secure computer environments. Those responsibilities are generally associated with multiple function tasks of medium to large / high size, scope and complexity.

You are great at:
  • Perform the planning, coordination and execution of software and hardware installation, configuration, maintenance and upgrades.
  • Provide superior VMware vSphere administration support for several large datacenters located around the globe. This includes testing, troubleshooting, planning and updating using vSphere 5.x, in a private cloud.
  • Provide superior OS support for systems in several large datacenters located around the globe running VMware platforms.
  • Create and maintain systems, infrastructure, procedural and process documentation.
  • Provide technical assistance by responding to inquiries from other groups regarding errors, problems, or questions about software, hardware, systems and infrastructure.
  • Troubleshoot and resolve issues, interfacing with other teams as required.
  • Stay informed on changes in technology and within the computer industry and keep current on security protocols, applicable laws and regulations.
  • Manage work to meet milestones in accordance with the project plan and keep management and project managers informed of issues and status.
  • Recommend and evaluate new and more effective approaches to Cloud administration, including procedural changes, future hardware / software needs and tools to enhance productivity.
  • Participate on special project teams for development or corporate initiatives
  • Must be willing to work flexible hours as required by a 24x7 production environment and participate in On Call responsibilities.
  • Work with other departments and outside vendors to design and seamlessly implement any production change required.
  • All work needs to be done ensuring no customer impact, or the smallest impact possible given the constraints of the implementation, to the overall production system.
  • Provide documentation for all new design implementations engineered from within the group or assist in documentation for projects jointly engineered with other departments.
  • Manages tickets to meet or exceed metrics.
  • Develop and maintain production server documentation.

What it takes:

  • Expert level knowledge of Windows OS. (Windows 2008/2012)
  • Expert knowledge of VMware vSphere.
  • Working knowledge of vCD.
  • Strong working knowledge of Active Directory, Kerberos, NFS, CIFS, DNS, and basic routing concepts
  • Working knowledge of Puppet and/or Chef to automate system builds and application installs
  • Working knowledge of Linux operating systems (Redhat, Ubuntu, Centos)
  • Strong written and verbal communication skills, including the ability to create technical documentation and system diagrams.
  • Excellent troubleshooting and analytical skills.
  • Ability to effectively prioritize work load and tasks to effectively meet established deadlines.

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation at any time during the recruitment process please email

At OpenText we understand and value diversity in our employees are proud to be an Equal Opportunity Employer

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