Function: Technical Support
Location: US, MA, BostonApply Now Connect with LinkedIn Connect with Xing
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ENABLING THE DIGITAL WORLD
OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.
We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.
OpenText builds breakthrough software solutions that harness the power of information to solve concrete business problems. Our patented innovations at the nexus of law, big data, and predictive analytics help extract critical insights from massive volumes of unstructured data - for eDiscovery, contract analysis, and enterprise knowledge management. With a world-class professional services team across the globe, OpenText is trusted by renowned corporations (BMW, Cisco, Swiss Re), premier law firms (Clifford Chance, Morgan Lewis, White & Case), and key regulatory agencies (SEC, DOE, FINRA).
Our more than 300 team members across the US and EU bring together the best of German engineering with the spirit of San Francisco entrepreneurship. Neither an early stage start-up nor a large, bureaucratic corporation, we continue to innovate at the cutting edge of data analytics for an established base of professional organizations.
We are seeking a Technical Services Engineer to join our team.
Candidate must show aptitude troubleshooting technical issues in mission critical situations; possess strong analytical skills and superior communication skills. Candidate must be comfortable leading a team during a crisis.
You are great at:
Working seamless as part of an escalation team including proper handoffs and escalations
Participating in an on-call rotation
Installing, patching and upgrading Recommind software
Designing and communicating custom workflows
Taking on special projects. Represent the department in meetings. Track and report on ongoing projects
Evaluating and maintaining customized monitors
Maintaining OnDemand and SaaS templates
Providing scripted solutions to unique scenarios
Developing and maintaining a deep understanding of OpenText Axcelerate product
What it takes: