Technical Solutions Consultant

Ref#: 14547

Function: Technical Support

Location: US, MD, Gaithersburg

Apply Now Connect with LinkedIn Connect with Xing

Know someone else who would be a perfect fit? Let them know!

Share: Facebook LinkedIn Twitter

Send to a friend
ENABLING THE DIGITAL WORLD

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.


The Opportunity:

Technical Solutions Consultant provides expert technical assistance to our customers.  Technical Solutions Consultants are distinguished by their technical expertise and problem-solving abilities, by their timeliness and reliable follow-through, and by their resourcefulness in diagnosing and researching solutions.





You are great at:



  • Successfully resolving software technical issues from incoming internal or external businesses and end user’s contacts and proactive notification systems.

  • Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

  • Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

  • Reviewing and may resolve complex business issues.

  • Excellent communication skills. Add case resolution to Knowledge Management System (KMS).

  • Understanding and utilizing Information Technology Information Library (ITIL).

  • Representing and participate on a team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

  • Partnering frequently with the Sales Pursuit team.

  • Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with customer




 

What it takes:


  • BS/MS in computer science or equivalent experience related field
  • 5-7 years of technical support, application support, system integration or consulting experience
  • Knowledge of enterprise content management (ECM) or other enterprise systems preferred. MediaBin product knowledge will be a plus.
  • Excellent verbal and written communication skills in language to be supported
  • Experience in troubleshooting in a technical environment with good analytical and problem solving skills
  • Superior customer service skills and customer service attitude
  • Ability to solve and document solutions for usage of other technicians and customers
  • Ability to lead resolution activities with escalated customers
  • Ability to learn quickly and work as a member of a team
  • Must enjoy working with people and have a happy and helpful disposition


 

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email accommodationrequests@opentext.com

Apply Now Connect with LinkedIn Connect with Xing |

Share: Facebook LinkedIn Twitter

Send to a friend