Ref#: 15188

Function: Technical Support

Location: US, MD, Gaithersburg

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OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

The Opportunity:

Do you have an outgoing personality? Are you enthusiastic about your work? If so, GXS may be the perfect company for you. GXS is currently seeking a front desk receptionist. The receptionist will have great phone presence to respond to our callers. The Receptionist will greet GXS staff and visitors at the dedicated building entry point. Additionally, the receptionist is responsible for ensuring that appropriate security regulations are followed to include providing temporary badges, contacting appropriate staff to escort guests and assist guests with transportation if appropriate.

You are great at:

  • Ensuring the highest level of customer service is given to callers, staff and visitors. This requires having a good understanding of the company and its different departments, as well as the responsibilities of those working in those departments.
  • Answering the main/multi-line telephone system and routing calls to the appropriate staff.

  • Warmly greeting and directing all visitors, including vendors, clients, candidates, and staff.

  • Handling mail and FedEx packages (requires logging each package).

  • Typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned.

  • Working fulltime; hours are from 8 am to 6 pm.

What it takes:

  • Outgoing personality
  • Excellent customer service and telephone skills

  • Ability to multi-task and under function under stressful situations

  • Excellent documentation and written/verbal communication skills

  • Organized and ble to prioritize calls and vistors in a fast paced setting

Education and Experience:

  • Bachelor’s degree in business administration or other related field

  • Experience with Microsoft Office Suite

Industry Experience:

  • Experience working in a technology related company

  • Experience working in a multi-cultural company

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation at any time during the recruitment process please email

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