Senior Support Renewals Representative

Ref#: 15405

Function: Technical Support

Location: United Arab Emirates, Dubai

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OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

The Opportunity:

- Achieve individual and team booking and revenue plans for your territory on a quarterly basis 
- Ensure all software maintenance contracts are renewed prior to expiration on a quarterly basis, by  engaging with customers, partners and OpenText Field Sales to pro-actively manage the complete sales cycle from the initial quotation through to the renewal of the contract
- Review customer install base records and ensure accurate quotations are sent to each customer at least 90 days prior to the expiration of their contract 
- Manage your quarterly & annual sales commits to a very high degree of accuracy and submit on a weekly basis to management
- Identify and close upsell opportunities to achieve your annual upsell quota 
- Adhere to the corporate renewals policy and practices 
- Ensure appropriate customer or service issues are escalated to management in a timely manner with recommended actions
- Collaborate effectively with all internal stakeholders in your territory 
- Manage the Sales Cycle primarily by telephone and email correspondence and by visiting your region each quarter  


- Excellent communication skills in English and French - written and spoken
- Ability to work proactively to reach agreed sales targets
- Strong persuasion skills to ensure customers sign renewal contracts in time
- You are very organised, working in a structured way to ensure all quotations go to customers at least 90 days in advance and is updated on a daily basis 
- Daily up-dating of all forecasts and tracking systems that the team use 
- You take a positive and pro-active to solving problems as they arise
- You pro-actively share ideas on how the Support Sales team can improve 
- Creative, out of the box thinking to deliver creative solutions to our customers 
- Computer Literate in MS Office


- High level of intellectual curiosity – a hunger to learn quickly and implement what you know 
- Can-do attitude and open to continuous change 
- Team player who works to contribute new ideas to the team 
- Analytical, open-minded approach to business
- Ability to operate in a multicultural external and internal team environment
- Strong motivation to be successful in a business life
- Positive, glass half full approach to solving problems and issues which you see as challenges 
- Mature professional attitude and appearance

Qualifications and Experience

- University level education preferred
- A proven record in ICT sales and or support sales/renewals 
- Good knowledge of the EMEA ICT market and experience of working with partners is a distinct advantage 


Fluent English, French - written and spoken
A third language would be a distinct advantage 


At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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