Technical Analyst (entry level)

Ref#: 19951

Function: Technical Support

Location: US, UT, Draper

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

Facilitate the resolution of complex technical issues in all areas of assigned OpenText products by analyzing logs researching issues or recreating in house.

Identify and report software defects and customer suggestions to appropriate responsible groups.

Represent Open Text and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding resolutions to presented technical problems.

Keeping the customer updated on the status of reported problems, as well as keeping the ticket tracking system updated with current information on the case.

You are great at:

Strongly developed analytical, problem solving, and trouble shooting skills.

High level of self-motivation with a strong desire to solve problems and multi-task with priority.

Ability to maintain self-control while defusing stressful customer situations.

Excellent demonstrated customer service skills.

Broad exposure to technology in general, depth of knowledge in area of focus (Specifically: Operating Systems, Business Applications, Database, Data Storage, etc.)

Knowledge and experience with high-end technology (software & hardware)

What it takes:

Skills and Knowledge:
* Customer support experience in a technical support environment.
* Customer focus & resolution oriented nature.
* Excellent phone and written communication skills required.
* Familiarity with Windows, Unix operating systems
* Experience with SQL and Oracle database and technology.
* Experience in the use and configuration of Web HTTP servers is an asset.
* Programming skills or understanding is an asset.
* Previous document management experience is an asset.
* An understanding of networking is an asset.

Education:
Bachelor’s degree or College diploma or equivalent experience.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act

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