Service Delivery Manager

Ref#: 19852

Function: Cloud Services

Location: US, TX, Dallas

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

The Service Deliver Manager (SDM) is responsible for successful onboarding of customer into the OpenText Cloud environment. It includes management of client relationship from a services delivery perspective at multiple, assigned accounts. SDM will work closely with Account Manager, Professional Services team, Cloud Delivery team, and Commercial IT team to deliver the contracted cloud services to customer.
SDM is focused on:

Delivering service that meets SLA and delivers high customer satisfaction

Developing relationships and teams to continue to deliver quality service

You are great at:

Accountable for ensuring customer is on boarded into Cloud environment and successfully using the service with high customer satisfaction

Manage all the customer related onboarding activities into cloud and continue to provide consistent quality service throughout their contract period as per their defined scope and SLA.

Conduct interactive status meetings with customers, cloud services operations, Professional Services, and Commercial IT team to review ongoing activities and progress.

Provide customers and internal management with regular reports and status updates, including timelines, milestones, risks, issues, decision and overall status. 

Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items.

What it takes:

Strong client focus - ability to operate at a senior manager level

Bachelor’s degree in a technical or business discipline, or equivalent

At least 5 years’ experience in software deployment projects

Proven project management skills with demonstrated experience in a consulting environment

Conversant in cloud technology and data center deployment. ITIL certification preferred.

Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls, and project team direction and technical leadership). PMP preferred.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA), Equal Employment Opportunity  and Employee Polygraph Protection Act

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