Technical Support Specialist II - Business Network

Ref#: 17074

Function: Cloud Services

Location: Ireland, Cork

Region: EMEA

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

OpenText is seeking a Technical Support Specialist. Technical Support Specialist is an intermediate Level 2/3 technical support position. TSS’s are responsible for numerous B2B (business to business) functions such as production monitoring of data, error analysis, client correspondences (both electronic and phone) as well as deep dive investigation of issues stemming from production failures.

Must possess moderately strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid pace environment with willingness to undertake new challenges.

You are great at:

Providing high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification.

Actively participates in self-improvement, process, and technology training programs.

Continually strives to expand comprehension of troubleshooting methodologies.

Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers.

Manage Customer Accounts as requested.

Participate in documentation and product review.

May provide technical leadership and training for new and existing products within technical area.

Potential on-call rotation.

What it takes:

Associate or Bachelor Degree in Technical related field or Industry equivalent experience (preferred).

Possesses knowledge in UNIX/Linux.

Possesses knowledge in Communication protocols (FTP, SFTP, AS2, HTTPS).

Possess technical background in related field.

Ability to multitask and coordinate with internal resources during major incidents and/or high severity situations.

Must have experience in fast paced support environment.

Must possess superb written and verbal skills.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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