Support Renewals Rep (Fluent French)

Ref#: 15697

Function: Technical Support

Location: Ireland, Cork

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ENABLING THE DIGITAL WORLD

OpenText enables the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our employees in over 140 locations around the world.
We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

The Opportunity:

You will be managing the OpenText Support Renewals business for OpenText customers in Italian and other EMEA regions. The Support Renewals Rep will work directly with customers, partners and OpenText in-country sales and consulting teams to renew software maintenance contracts on time. The role will require you to work to an agreed Go-To-Market plan (that you prepare) to up-sell and sell new Value-Add-Services (VAS) to targeted customers.
This is a quota carrying sales position. You should be highly motivated, with a high level of intellectual curiosity and a desire to learn quickly and drive our business in a fast moving ICT related sales environment.

You are Great at:

  • Achieving individual and team booking and revenue plans for your territory on a quarterly basis
  • Ensure all software maintenance contracts are renewed prior to expiration on a quarterly basis, by  engaging with customers, partners and OpenText Field Sales to pro-actively manage the complete sales cycle from the initial quotation through to the renewal of the contract
  • Reviewing customer install base records and ensure accurate quotations are sent to each customer at least 90 days prior to the expiration of their contract
  • Managing your quarterly & annual sales commits to a very high degree of accuracy and submit on a weekly basis to management
  • Identifying and close upsell opportunities to achieve your annual upsell quota
  • Adhering to the corporate renewals policy and practices
  • Ensuring appropriate customer or service issues are escalated to management in a timely manner with recommended actions
  • Collaborating effectively with all internal stakeholders in your territory
  • Managing the Sales Cycle primarily by telephone and email correspondence and by visiting your region each quarter  
     

What it takes:
 
  • Excellent communication skills in English and French - written and spoken
  • Ability to work proactively to reach agreed sales targets
  • Strong persuasion skills to ensure customers sign renewal contracts in time
  • You are very organised, working in a structured way to ensure all quotations go to customers at least 90 days in advance and Salesforce.com is updated on a daily basis
  • Daily up-dating of all forecasts and tracking systems that the team use
  • You take a positive and pro-active to solving problems as they arise
  • You pro-actively share ideas on how the Support Sales team can improve
    Creative, out of the box thinking to deliver creative solutions to our customers
  • High level of intellectual curiosity – a hunger to learn quickly and implement what you know
  • Can-do attitude and open to continuous change
  • Team player who works to contribute new ideas to the team
  • Analytical, open-minded approach to business
  • Ability to operate in a multicultural external and internal team environment
  • Strong motivation to be successful in a business life
  • Positive, glass half full approach to solving problems and issues which you see as challenges
  • Mature professional attitude and appearance
  • University level education preferred
  • A proven record in ICT sales and or support sales/renewals
  • Good knowledge of the EMEA ICT market and experience of working with partners is a distinct advantage
  • Fluent French and English - written and spoken


At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email accommodationrequests@opentext.com

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