Function: Technical Support
Location: Ireland, CorkApply Now Connect with LinkedIn Connect with Xing
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You will be managing the OpenText Renewals business for OpenText customers in the DACH EMEA region. The Renewals Rep will work directly with customers, partners and OpenText in-country sales and consulting teams to renew software maintenance contracts on time. The role will require you to work to an agreed Go-To-Market plan (that you prepare) to up-sell and sell new Value-Add-Services (VAS) to targeted customers. This is a quota carrying sales position. You should be highly motivated, with a high level of intellectual curiosity and a desire to learn quickly and drive our business in a fast moving ICT related sales environment.
You are great at:
Achieving individual and team booking and revenue plans for your territory on a quarterly basis
Ensure all software maintenance contracts are renewed prior to expiration on a quarterly basis, by engaging with customers, partners and OpenText Field Sales to pro-actively manage the complete sales cycle from the initial quotation through to the renewal of the contract.
Reviewing customer install base records and ensure accurate quotations are sent to each customer at least 90 days prior to the expiration of their contract.
Managing your quarterly & annual sales commits to a very high degree of accuracy and submit on a weekly basis to management.
Identifying and close upsell opportunities to achieve your annual upsell quota
Adhering to the corporate renewals policy and practices.
Ensuring appropriate customer or service issues are escalated to management in a timely manner with recommended actions.
Collaborating effectively with all internal stakeholders in your territory.
Managing the Sales Cycle primarily by telephone and email correspondence and by visiting your region each quarter.
What it takes:
A proven record in ICT sales and or support sales/renewals.
Excellent communication skills in English and German - written and spoken.
Strong persuasion skills to ensure customers sign renewal contracts in time.
You are very organised, working in a structured way to ensure all quotations go to customers at least 90 days in advance and Salesforce.com is updated on a daily basis.
Daily up-dating of all forecasts and tracking systems that the team use.
Ability to operate in a multicultural external and internal team environment.
Good knowledge of the EMEA ICT market and experience of working with partners is a distinct advantage.
University level education preferred.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.