Senior Support Renewals Representative

Ref#: 16479

Function: Technical Support

Location: Ireland, Cork

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:
As a member of Support Renewals organization, the Senior Support Renewals Representative will have an overall responsibility for generating renewal revenue in a defined territory. The Senior Support Renewals Representative will work on assignments that are complex in nature where considerable judgment is required in resolving problems and making recommendations.

You are great at: 
Generating revenue
Reconciliation of installed base licenses
Management of strategic commercial Enterprise License and Volume Discount Contracts
Meet or exceeding your sales quota within assigned territory
Quoting customers 90 days prior to contract expiration so that all customer accounts are resolved (canceled or PO collected) prior to the expiration date 
Booking orders
Working directly with Field Sales Reps, Partners, & other internal organizations
Customer link between technical support and sales
Ensuring customer support issues are escalated to the appropriate department.
Qualify customer for potential up-sell opportunities of support services portfolio   
Explaining to customers the product and support benefits of continuing their maintenance contract 
Ensure proper customer data is collected and input into the database 

What it takes: 

Previous inside sales experience or related field/channel sales experience 
Proven track record of exceeding quota assignments within an enterprise software sales environment
Must have sold enterprise-level software solutions, with an excellent understanding of relating the technology’s value to a customer’s business needs

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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