Order Administration Specialist

Ref#: 19934

Function: Technical Support

Location: Ireland, Cork

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The opportunity:

he Order Administrator is the central recipient for all Open Text products requests ready for fulfillment. You will also receive & print orders and e-mail, review requests for completeness and accuracy, then forward them to the appropriate process group for distribution. You will also be required to generate license keys and maintenance certificates using various systems and set up electronic deliveries.

You are great at:

Process and retrieve orders from SAP, ITSM and e-mail
Enter shipping and license information into SAP, ITSM and e-mail
Review all requests for processing
Generate product licenses and keys using various license key generation utilities
Forward packing slips requiring outside fulfillment to the respective brand contact
Hand off orders requiring physical delivery
Set-up electronic deliveries
Research and resolve issues with orders and license keys
Assist global Support and sales staff with issues concerning orders
Assist global customers with issues concerning orders
Research and provide information for various audits
May be required to learn and assist with the job duties of Facilitation Specialist and Fulfillment Operations
Help to manage and assist on projects relating to Order Administration
May be required to learn and assist with the job duties of Fulfillment Specialist and Fulfillment Operations

What it takes:

Strong interpersonal skills
Must be able to balance multiple projects in a fast-paced environment
Able to adjust priorities to meet changing needs
Must be able to work independently
Customer Orientation
Problem solving
Attention to detail
Strong customer support skills
Strong organization skills

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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