Order Administration Specialist

Ref#: 15413

Function: Technical Support

Location: Ireland, Cork

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:

The Order Administrator is the central recipient for all OpenText products requests ready for fulfillment. The order administrator will receive and review requests for completeness and accuracy.  Generate license keys using various systems, set up electronic deliveries, set-up customer accounts for access to download software. 

You are Great at:

  • Processing and retrieving orders from SAP, ITSM and e-mail
  • Verifying and enter shipping and license information into various systems
  • Generate product licenses and keys using various license key generation utilities
  • Forward packing slips requiring outside fulfilment to the respective brand contact
  • Setting-up customer account for electronic deliveries
  • Researching and resolving issues with orders and license keys
  • Assisting global Support and sales staff with issues concerning orders
  • Assisting global customers with issues concerning orders
  • Researching and provide information for various audits
  • Assisting on projects relating to Order Administration
  • Helping to manage and assist on projects relating to Order Administration
  • Helping in training of Order Administrators as required 

What it takes:
  • Experience with some Information Systems with an aptitude for learning new software quickly
  • Experience preferred in the following: ITSM, SAP, Microsoft Office, Internet Explorer, DOS,
  • Command Prompt, Remote Desktop, Siebel
  • Strong interpersonal and communication skills
  • Attention to detail is a must
  • Must be able to balance multiple tasks in a fast-paced environment
  • Able to adjust priorities to meet changing needs
  • Must be able to work independently
  • Secondary School diploma and may require some post-secondary education.
  • 1-4 years of relevant experience
  • The ability to understand and work in multiple computer systems is a plus

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email accommodationrequests@opentext.com

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