Customer Support Consultant - French

Ref#: 19701

Function: Cloud Services

Location: Ireland, Cork

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

Customer Support professionals deliver high quality technical support to our Messaging and Managed Services clients requiring the resolution of all issues/requests from our EMEA customers. #LI-POST

You are great at:

Provide technical support to OpenText Managed Services and Messaging clients.
Maintain ownership of escalations to Tier 2, managing client expectations and closing the loop with corrective and resolution actions.
Provide training, guidance and advice when appropriate.
Meet and exceed departmental performance metrics including quality of contact and accuracy of documentation, first contact resolution and direct client satisfaction.

What it takes:

Fluent French and English.
Customer support experience and orientation - either face to face or over the telephone.
Strong team player with experience of a multilingual environment.
Good analysis & troubleshooting skills
Excellent communication (written and verbal in all languages) skills
Positive, proactive, enthusiastic and flexible attitude towards work
Ability to multi-task and prioritize work effectively
Self-directed and self-motivated with good attention to detail.
Maintains effective work behaviour in the face of setbacks or pressure.

Bonus:
Knowledge of area’s such as data communications, EDI, XML.
Willingness to work outside of normal working hours, if required.
Additional languages are a plus especially Dutch and German.
University/College degree within a related discipline or equivalent work experience.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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