Order Administration Specialist

Ref#: 15045

Function: Sales Operations

Location: US, OH, Columbus

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Opportunity: 

The Order Administration Specialist is the central recipient for all Open Text products requests ready for fulfillment. The Order Administration Specialist will receive and review requests for completeness and accuracy, generate license keys using various systems, set up electronic deliveries and set-up customer accounts for access to download software. 


You are great at: 

  • Processing and retrieving orders from Great Plains, ITSM and e-mail 
  • Verifying and entering shipping and license information into various systems
  • Generating product licenses and keys using various license key generation utilities 
  • Forwarding packing slips requiring outside fulfillment to the respective brand contact 
  • Setting up customer account for electronic deliveries 
  • Researching and resolving issues with orders and license keys 
  • Assisting global Support and sales staff with issues concerning orders 
  • Researching and providing information for various audits 
  • Attending various meeting and giving presentations on an adhoc basis
  • Assisting on projects relating to Order Administration 

What it takes: 

  • 1+ year of Professional of Experience.
  • Completion of a High School Diploma.
  • Strong proficiency with MS Office.
  • Excellent phone etiquette and communicational ability.
  • Strong aptitude to learn technical systems.
  • Must be able to balance multiple tasks in a fast-paced environment with very strong attention to detail.
  • Able to adjust priorities to meet changing needs and work independently. 
  • Outstanding collaboration skills with a strong relationship building ability.

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com

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