The Open Text Professional Services team is comprised of more than 3000 consultants who act as trusted advisors, managing long lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.
As an Open Text consultant you will work in a fast paced, dynamic environment and you will be recognized as a subject matter expert within the Enterprise Information Management space. From supporting your customer with the implementation of systems and optimization of our products, to conducting workshops on best practices, you will be travelling to different sites and there are never two days that look exactly the same. You will be supported with training on our solutions, be able to receive relevant certifications and have many opportunities for advancement. Our experts also frequently have the opportunity to take part in international assignments.
As the Director Consulting Services for the Canadian Services (West sub-region), you will be responsible for all aspects related to Professional Services in your territory including selling services, delivering services, and managing a team of consultants. The position is position based in Calgary, Alberta, Canada.
Such services includes the implementation of solutions based on OT products including development and support of custom solutions. The Director role works closely with the rest of the customer account team including Sales, Technical pre-sales, Value Engineering, and OT leads for other value-add services that can be provided to the clients in relation to solution realization including learning services, managed services, and cloud services. The Director also liaises with and brokers relationships with OT partners and other contractors to establish relationships in general and for specific projects.
The Director is responsible for revenue generation and customer success for the West sub-region while actively supporting peers in Canada and across North America for mutual success against the OT mission of revenue, margin, and referencability. The West Region is a territory inclusive of: Manitoba. Saskatchewan, Alberta, British-Columbia, North West Territory and Nunavut. The Director is also responsible for the management of a team of consultants, based in the West region, including hiring, performance & compensation management, professional development, and other manager responsibilities.
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