Change and Release Coordinator

Ref#: 14656

Function: IT

Location: US, OH, Brook Park

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ENABLING THE DIGITAL WORLD

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.


The Opportunity:

Reporting directly to the Senior Director of Infrastructure Operations, The Change and Monitoring Coordinator is required to work within the Infrastructure Operations team and act as a point of engagement on a daily basis, responsible for performing risk and conflict assessments and prioritizing key Change activities and Managing the monitoring lifecycle with internal stakeholders specifically focusing on all internal infrastructure verticals.

This position can be based in Tinton Falls (NJ), Brook Park (OH), Alpharetta (GA), Austin (TX) or Waterloo (ON).


You are great at: 

  • Acting as a main point of contact for Change Management and Monitoring activities of the Infrastructure teams, ensuring that all stakeholders are aware of the solution-specific planning, scheduling coordination and communication of those initiatives.
  • Identifying potential risks and conflicts prior to a Change or Monitoring deployment and ensure that all necessary checks are carried out before approval is sought for execution
  • Working with infrastructure teams to capture all infrastructure change and monitoring requirements and advise on implementation.
  • Reporting to infrastructure leadership on change trends and events within the organization that will impact the team.
  • Planning change across all environments - Plan, schedule, co-ordinate and manage end-to-end movement of all Changes.
  • Working with Product and Project Managers to ensure that hardware and software changes are auditable and that only correct, authorized and tested solutions are implemented into production.
  • Coordinating the ongoing development of infrastructure monitoring configurations and maintain a list of critical infrastructure monitoring standards.
  • Managing multiple work streams and priorities to ensure smooth delivery through hands-on effort.
  • Analyzing incidents and problems registered to ensure future changes incorporate appropriate response to those incidents and problems.

What it takes: 


  • Excellent communication skills, specifically dealing with staff at all levels and other parts of OpenText.
  • The ability to influence decisions across all senior levels of management.
  • 5 to 7 years of related work experience
  • The ability to work effectively with 3rd party and internal service providers who manage the infrastructure on OpenText’s behalf.
  • Excellent documentation skills with experience of creating support documentation for internal users
  • Proven ability to show resiliency and be able to priorities key activities within the business while managing stakeholder expectations.
  • Excellent approach to planning work, managing priorities and using own initiatives to overcome issues.
  • Can cope in a technically complex and fast-changing environment, and to respond calmly and rationally to changing technical landscape.
  • Exposure to Change Management within an Administration role or knowledge of ITIL service support principles.

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com

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