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OpenText is seeking a talented, personable technical writer who contributes to the Product Information team by creating sophisticated technical documentation for a variety of software products. As a technical writer at OpenText, you plan the documentation strategy, create content, contribute to department innovations, and produce professional online help and guides. As a customer advocate, you participate in the planning process and help define the product documentation requirements.
You are great at:
• Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines.
• Organizing and prioritizing tasks and have exceptional analytical skills.
• Managing multiple projects and deliverables.
• Working in an agile development environment and have the ability to gather information for a writing assignment from a variety of sources, including development, QA, UXD, and product management.
• Researching and learning new technologies in Technical Communications.
What it takes:
• University degree or college diploma (BA or MA), preferably in English, Computer Science, Technical Writing, or Instructional Design, with 8 to 12 years of technical writing experience.
• Exceptional English and communication skills. Experience writing using a corporate style guide and following documentation processes.
• Excellent knowledge of content/help authoring tools, such as Arbortext Epic Editor, Adobe FrameMaker, MadCap Flare, and WebWorks ePublisher. Sound knowledge of XML and HTML and various help formats.
• Excellent knowledge of Configuration Management tools, such as Perforce, and bug tracking tools, such as JIRA.
• Experience writing in a structured authoring environment and creating single-source and minimalist content. Familiarity with DITA/DocBook and topic-based writing methodologies.
• Knowledge of documentation localization processes as well as software usability principles.
• Ability to create high quality graphics using tools, such as Microsoft Visio.
• Knowledge of video production techniques and experience with tools such as Camtasia.
• Excellent knowledge of computer development environments, operating systems, programming languages, and mobile devices.
• Ability to create customer-focused content using user personas and customer research.
• Experience defining and following documentation standards and best practices.
• Excellent at reviewing documentation written by other writers to ensure clarity, completeness, accuracy, and overall quality standards.
• Experience leading and managing documentation projects. Ability to meet target deadlines and project commitments.
• Ability to communicate clearly with all project stakeholders in distributed locations.
• Knowledge of Enterprise Information Management (EIM) products is optional.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.