Technical Solutions Cons II, Customer Support

Ref#: 15458

Function: Technical Support

Location: India, Bangalore

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Opportunity:

  • As a Technical Solutions Consultant, you will successfully resolve software technical issues from incoming external or internal businesses and end user’s contacts and proactive notification systems.

  • Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, based on customer entitlement (warranty through mission-critical).

  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

  • Review and may resolve complex business issues.

  • Excellent communication skills. Add case resolution to Knowledge Management System (KMS).

  • Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with custome

You are great at: 

  • Excellent verbal and written communication skills in English

  • Experience in troubleshooting in a technical environment with good analytical and problem solving skills

  • Superior customer service skills and customer service attitude

  • Ability to solve and document solutions for usage of other technicians and customers

  • Ability to lead resolution activities with escalated customers

  • Ability to learn quickly and work as a member of a team

  • Must enjoy working with people and have a happy and helpful disposition


What it takes:

  • Experience in supporting/troubleshooting Java based applications is required

  • Experience with Internet applications and one or more web programming/scripting languages is required

  • Knowledge of JavaScript and troubleshooting

  • XML, XSLT and Perl scripting

  • Good working knowledge and troubleshooting experience of Webservers and Application Servers. IIS/WebSphere/WebLogic/apache/tomcat/Jboss.

  • Advanced working knowledge of Windows Server, Unix/Linux

  • Knowledge of TCP/IP, Networking, Firewalls and troubleshooting, and traffic analysis, (e.g. Wireshark)

  • Dump analysis and Performance monitoring knowledge a bonus

  • Database experience such as Oracle or SQL Server is required. Installation/write queries/performance/administration

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email accommodationrequests@opentext.com


At OpenText we understand and value diversity in our employees are proud to be an Equal Opportunity Employer

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