Function: Technical Support
Location: India, BangaloreApply Now Connect with LinkedIn Connect with Xing
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As a Technical Solutions Consultant, you will successfully resolve software technical issues from incoming external or internal businesses and end user’s contacts and proactive notification systems.
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Review and may resolve complex business issues.
Excellent communication skills. Add case resolution to Knowledge Management System (KMS).
Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with custome
Excellent verbal and written communication skills in English
Experience in troubleshooting in a technical environment with good analytical and problem solving skills
Superior customer service skills and customer service attitude
Ability to solve and document solutions for usage of other technicians and customers
Ability to lead resolution activities with escalated customers
Ability to learn quickly and work as a member of a team
Must enjoy working with people and have a happy and helpful disposition
What it takes:
Experience in supporting/troubleshooting Java based applications is required
Experience with Internet applications and one or more web programming/scripting languages is required
XML, XSLT and Perl scripting
Good working knowledge and troubleshooting experience of Webservers and Application Servers. IIS/WebSphere/WebLogic/apache/tomcat/Jboss.
Advanced working knowledge of Windows Server, Unix/Linux
Knowledge of TCP/IP, Networking, Firewalls and troubleshooting, and traffic analysis, (e.g. Wireshark)
Dump analysis and Performance monitoring knowledge a bonus
Database experience such as Oracle or SQL Server is required. Installation/write queries/performance/administration
At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation in completing the application process please email email@example.com
At OpenText we understand and value diversity in our employees are proud to be an Equal Opportunity Employer