Sr Tools Engineer

Ref#: 14775

Function: Cloud Services

Location: India, Bengaluru

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As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:

As a Systems Monitoring Engineer, you will be responsible for the monitoring of our cloud infrastructure and applications, as well as managing and maintaining the supporting technologies. You will ensure that the monitoring infrastructure is operating and performing optimally and efficiently; and ensure that all customers are being monitored.

Success in this role requires very strong Zabbix skills, system administration skills, and attention to minute details. You are expected to analyze complex system behaviors or problems, and be able to trace issues across multiple systems. You are a first responder and are ultimately responsible for ensuring our cloud infrastructure services are being monitored.


  • Operate and deploy Zabbix monitoring and alerting globally

  • Ensure that the monitoring system will be updated after the set-up of new platforms and/or services

  • Participate in Customer provisioning ensuring that monitoring is configured

  • Write scripts to execute monitoring tasks that are out of the scope and capabilities of Zabbix

  • Remediate all monitoring and alerting issues

  • Manage, maintain, and upgrade the Zabbix software

  • Maintain associated documentation as it applies to our audit and certification requirements

  • Participate in troubleshooting, capacity planning and analysis, and performance analysis activities

  • Provide monthly reports showing the service availability of the infrastructure components as well as each Customer

  • Support the set-up of automatic processes and solutions that show our Customers the quality of the services that we are providing

  • Capacity planning as it pertains to our monitoring infrastructure


  • BA/BS in Computer Science preferred, or equivalent experience

  • 5+ years of experience in a highly-complex technical operations environment

  • At least 3 years of experience with an Enterprise Systems Management product in a large, complex, virtualized environment

  • At least 1 year of experience with Windows administration, Active Directory, and Patch Management

  • At least 1 year of Application Development and Testing experience

  • Hands on operational experience in a high-volume or critical production service environment

  • Experience with production support, change control protocols

  • Experience managing highly available environments and configurations

  • Highly self-motivated and directed

  • Keen attention to detail

  • Good analytical and problem-solving/troubleshooting abilities

  • Experience working in a team-oriented, collaborative environment

You are great at:

  • Zabbix experience is a major plus

  • Scripting skills (Salt, Ruby, Perl, C, Python, PowerShell)

  • Linux experience

  • Familiarity with vBlock architecture (blade servers, VNX, UCS, etc)

  • Familiarity with IP networking (iptables, haproxy, vpn, tcp/ip, http)

  • Familiarity with VNX, Data Domain, and Isilon storage

What it takes:

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation at any time during the recruitment process please email

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