System Engineer

Ref#: 15068

Function: Cloud Services

Location: India, Bangalore

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ENABLING THE DIGITAL WORLD

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.


The Opportunity:
As a Systems Monitoring Engineer, you will be responsible for the monitoring of our cloud infrastructure and applications, as well as managing and maintaining the supporting technologies. You will ensure that the monitoring infrastructure is operating and performing optimally and efficiently; and ensure that all customers are being monitored.


Success in this role requires very strong Zabbix skills, system administration skills, and attention to minute details. You are expected to analyze complex system behaviors or problems, and be able to trace issues across multiple systems. You are a first responder and are ultimately responsible for ensuring our cloud infrastructure services are being monitored.

You are great at:
  • Operate and deploy Zabbix monitoring and alerting globally
  • Ensure that the monitoring system will be updated after the set-up of new platforms and/or services
  • Participate in Customer provisioning ensuring that monitoring is configured
  • Write scripts to execute monitoring tasks that are out of the scope and capabilities of Zabbix
  • Remediate all monitoring and alerting issues
  • Manage, maintain, and upgrade the Zabbix software
  • Maintain associated documentation as it applies to our audit and certification requirements
  • Participate in troubleshooting, capacity planning and analysis, and performance analysis activities
  • Provide monthly reports showing the service availability of the infrastructure components as well as each Customer
  • Support the set-up of automatic processes and solutions that show our Customers the quality of the services that we are providing
  • Capacity planning as it pertains to our monitoring infrastructure

What it takes:

  • BA/BS in Computer Science preferred, or equivalent experience
  • 5+ years of experience in a highly-complex technical operations environment
  • At least 3 years of experience with an Enterprise Systems Management product in a large, complex, virtualized environment
  • At least 1 year of experience with Windows administration, Active Directory, and Patch Management
  • At least 1 year of Application Development and Testing experience
  • Hands on operational experience in a high-volume or critical production service environment
  • Experience with production support, change control protocols
  • Experience managing highly available environments and configurations
  • Highly self-motivated and directed
  • Keen attention to detail
  • Good analytical and problem-solving/troubleshooting abilities
  • Experience working in a team-oriented, collaborative environment
  • Advanced knowledge of Zabbix
  • Experience with a node and proxy architecture
  • Configuration and performance tuning
  • Advanced knowledge of SNMP
  • Intermediate knowledge in shell scripting (BASH, Python, etc)
  • Intermediate knowledge in networking (switches, routers, etc)
  • Intermediate knowledge of various operating systems (Windows, Linux, etc)
  • Intermediate knowledge of PostgreSQL
  • Past experience with OM,OMI,BSM
  • Scripting skills (Salt, Ruby, Perl, C, Python, PowerShell)
  • Linux experience
  • Familiarity with vBlock architecture (blade servers, VNX, UCS, etc)
  • Familiarity with IP networking (iptables, haproxy, vpn, tcp/ip, http)
  • Familiarity with VNX, Data Domain, and Isilon storage

At OpenText we understand and value diversity in our employees and we are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. We draw on our diversity and collective genius as we continue to shape a better future for our customers and be the Best Place to Work for our employees- nothing is off the table at OpenText. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com

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