Release Manager

Ref#: 16517

Function: Cloud Services

Location: India, Bengaluru

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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Opportunity:
The Release Manager role is required to participate and ensure the proper execution of OpenTexts Release Management process according to its published policy and standards. The primary goal of Release Manager is to protect and manage the movement of releases into production environments. The releases can be inclusive of application updates, operating system patches, security improvements, hardware upgrades, Projects and Programs. Where necessary you’ll provides tools and services to help product management and project teams manage and deploy releases into production. The Release Manager needs to interface and communicate with various infrastructure teams, Service Desk, Client Managers, Projects team on a daily basis. Manage and provide reporting updates to management. Ensuress all the necessary steps are taken to mitigate the risk of release to the company’s production environment. Releaase Managers validate releases are properly documented and prioritized in compliance with OT’s published Release Management policy and standards. Release manager is responsible identifying and implementing lifecycle improvements.

 
This position is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. This position is accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the company’s risk appetite, this position achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

You are great at:
▶ Executes Release Management process tasks in adherence with OpenTexts published policy & standards
▶ Coordinates and manages the Release Management process across IT Lines of Business and suppliers to ensure that release/change implementations are performed in a responsible, coordinated manner
▶ Escalates risks to management and to the Change Manager Expert as necessary
▶ Supports the reporting of Release Management metrics and KPIs by ensuring changes are properly documented, prioritized, and closed out accordingly
▶ Assists Release Manager Expert in driving process standardization and improvements
▶ Provides support for the assigned IT Line of Business in complying with the Release Management process and its published standards
▶ Responsible to conduct Post Implementation Reviews (PIRs) and verify that release results are in line with business expectations 
▶ Ensures that release/changes are properly classified according to urgency, timing, and potential impact
▶ Analyze weekly and monthly reporting to Identify process improvement/efficiencies and works with Release Management Expert and the IT Lines of Business to implement as needed
▶ Responsible to plan/facilitate Readiness Reviews of various types to ensure risks are documented, mitigated, & minimized and to ensure that proper coordination and communications have taken place.
▶ Responsible to provide approval for release/changes before production implementation. This is the last line of defense and must be done in accordance with OTs published Release/Change Management policy & standards.

What it takes:

[Identify specific critical knowledge, skills, education and experience required)

Knowledge:

  • Service Management processes detailed knowledge including Release, Change, Incident, Problem and Request Management.
  • Broad industry experience for industry standard application software, hardware and networking.
  • Able to lead, troubleshoot and take charge during high activity sessions.
  • Education and Experience:
  • Experience leading geographically distributed and culturally diverse work teams
  • Excellent written and verbal communication skills
  • Bachelors degree in an IT field or equivalent work experience.
  • Industry Experience:
  • 5 years in IT with Software, Infrastructure, or Operations. Prior technology experience is desired in application, database, server, network or other IT areas.
  • Minimum 2 years of experience in working with or exposure to change/release management activities

CERTIFICATIONS

(Indicate Certification, training or specialized degree, if required for the position).

Certification, training, or specialized degree required: ? Yes ? No If Yes, please specify: ITIL V3 Foundation. PPM. Six Sigma (Green or Black Belt)

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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