OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
Provides technical and consultative assistance on engagements involving implementing the Opentext Documentum product suite for our world-wide customers. Understands customer requirements, assists in detailed technical design, performs installation, development, integration and prepares technical documentation. Key responsibility is to assist the project manager and other senior staff as part of consulting engagements to evaluate client needs, assess implementation options, propose appropriate solutions and ensure delivery quality.
You are great at:
- Represent Opentext in a professional manner to customers, partners and other Opentext personnel at all times
- Support and report to engagement project manager while assigned to active customer engagements. Ensure that all project communication with the customer goes through the engagement project manager
- Understand requirements, assist in detailed design and perform installation, development, configuration, integration and testing activities. Seek advice or assistance from senior staff as required during difficult customer situations. Work in conjunction with colleagues and the Product Support organization to ensure effective resolution of technical issues encountered during implementations
- Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert of any issues promptly
- Provide knowledge transfer to team members throughout and at the completion of assigned projects
- Required to train staff personnel when authorized by management on less complex solutions
- Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements
- Acquire Opentext Proven Certification in Documentum Content Management/xCP foundations, administration, programming, development